Booking Terms

FARES AND PRICES

All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received and voucher(s) are issued. Prices that are quoted include all taxes and fees unless we advise otherwise.


YOUR VOUCHER AND DEPARTURE POINT

Please present your voucher 15-20 minutes before departure to the staff at departure point of your tour. The location of the departure point can be found in the description of the tour and is stated on your booking confirmation. We cannot be held responsible for clients showing up late for their tours.


AVAILABILITY

The travel products and services sold through this site are subject to availability and can be withdrawn without notice. A tour is confirmed once full payment has been received.


IMPORTANT

We request that you carefully check the dates on your voucher and to contact us immediately if these are not correct.


CANCELLATION POLICY

- No charges will be incurred for cancelations 12 hours prior to the rendering of the contracted service.
- 100% of the total price will be charged for cancellations made within 12 hours prior to the begin of the contracted service.
- Parents or legal guardians of children under 18 years of age shall assume full responsibility for said minors by signing a letter of acceptance of responsibility.
- Any tour cancelled due to weather conditions or force majeure will be refunded 100%.
- In the event there are too few clients for that particular day ,the tour will be canceled and the client will be refunded 100% of what has already been paid (does not apply to all tours).
- Some activities are not recommended for pregnant women, the elderly or people with back problems. In consequence, we shall not be held responsible and we reserve the right to refuse participation in the tour without refund unless the person in question presents a medical certificate beforehand.

Privacy Addendum
We may use third-party service providers such as TripAdvisor to process your personal information on our behalf. For example, we may share some information about you with these third parties so that they can contact you directly by email (for example: to obtain post visit reviews about your experience).

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